John Hancock honored with Grand Stevie® at 12th Annual Stevie® Awards for Sales & Customer Service
John Hancock also takes 2018 People's Choice Stevie® for Favorite Customer Service in Financial Services in its size category
BOSTON, March 21, 2018 /PRNewswire/ -- John Hancock recently was named a Grand Stevie winner at the 12th annual Stevie® Awards for Sales & Customer Service in Las Vegas, in recognition of the quantity and quality of the company's submissions. Grand Stevie trophies are awarded for the Best of the Awards, and are given to companies that submit the best body of work to the competition. More than 2,500 nominations were submitted in this year's Stevie Awards for Sales & Customer Service.
At the awards ceremony, John Hancock also received the 2018 People's Choice Stevie® for Favorite Customer Service in Financial Services companies with more than 100 employees. Voting in this category was conducted from January 19 through February 9, with the highest number of votes deciding the winners in 13 industry categories. More than 124,000 votes were cast this year.
In all, John Hancock received 18 awards in addition to the Grand Stevie: 2 Golds, 5 Silver and 10 Bronze, and the People's Choice award.
John Hancock was named a Gold Stevie winner in the New Product & Service Category for a Collaboration Solution involving a month-long corporate lab initiative in which the company's broker dealer Signator developed an onboarding approach for new and experienced advisors; and in the Customer Service & Contact Center Team Category for a customer service team of the year in a recovery situation when John Hancock Signature Services maintained high customer service ratings through a reorganization of its customer service centers.
"John Hancock is laser-focused on customer service and I couldn't be more pleased that many of our teams have been recognized for their outstanding work in this regard," said Sebastian Pariath, Chief Operations Officer and CIO. "We are proud of our dedication to consistently improving service for the benefit of our customers."
More than 150 professionals worldwide in seven specialized judging committees scored the 2,500-plus entries. Entries were considered in 89 categories for customer service and contact center achievements including: Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers.
For the full list of winners, please visit: https://stevieawards.com/sales/2018-stevie%C2%AE-award-winners
About John Hancock and Manulife
John Hancock is a division of Manulife Financial Corporation, a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions. We operate primarily as John Hancock in the United States, and Manulife elsewhere. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were over $1.04 trillion (US$829.4 billion) as of December 31, 2017. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com.
One of the largest life insurers in the United States, John Hancock supports approximately 10.7 million Americans with a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, and college savings plans. We also offer advice through Signator, a network of independent financial advisors. Additional information about John Hancock may be found at johnhancock.com.
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
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SOURCE John Hancock
