Frost Bank Again Scores High In Greenwich Excellence Awards
SAN ANTONIO, Feb. 10, 2021 /PRNewswire/ -- Frost Bank, one of the largest banks based in Texas, received 29 Greenwich Excellence and Best Brand Awards – the highest amount received nationwide for the fifth consecutive year – for providing superior service, advice and performance to small-business and middle-market banking clients.
As in previous years, Frost was the only Texas-based bank to receive national recognition for "Overall Satisfaction" and "Likelihood to Recommend" in both the middle-market and small-business banking categories.
This is the 16th consecutive year that Frost has been recognized by Greenwich Associates, the leading research-based consulting firm serving the financial services industry.
Of the 29 awards Frost received, 15 were in the middle-market segment and 14 were in the small-business segment.
"These awards are the result of all the efforts Frost Bankers make every day, but especially that they put into helping our customers manage the pandemic's economic impacts," said Frost Chairman and CEO Phil Green. "It's nothing new for us to work hard to make our customers' lives better, but 2020 presented unique challenges. I could not be prouder of our team for responding to those challenges with our core values of integrity, caring and excellence."
Frost received Greenwich Awards in Small Business Banking for:
- Best Brand – Ease of Doing Business
- Best Brand – Trust
- Likelihood to Recommend – National
- Overall Satisfaction – National
- Overall Satisfaction with Relationship Manager – National
- Relationship Manager Proactively Provides Advice – National
- Cash Management – Customer Service – National
- Cash Management – Ease of Product Implementation – National
- Cash Management – Overall Satisfaction – National
- Cash Management – Product Capabilities – National
- Overall Satisfaction – West Region
- Likelihood to Recommend – West Region
- Relationship Manager Proactively Provides Advice – West Region
- Cash Management Overall Satisfaction – West Region
Frost received Greenwich Awards in Middle Market Banking for:
- Best Brand – Ease of Doing Business
- Best Brand – Trust
- Overall Satisfaction – National
- Likelihood to Recommend – National
- Overall Satisfaction with Relationship Manager – National
- Relationship Manager Proactively Provides Advice – National
- Cash Management – Overall Satisfaction – National
- Cash Management – Customer Service – National
- Cash Management – Ease of Product Implementation – National
- Cash Management – Overall Satisfaction with CM Specialist -- National
- Cash Management – Product Capabilities – National
- Overall Satisfaction – West Region
- Likelihood to Recommend – West Region
- Relationship Manager Proactively Provides Advice – West Region
- Cash Management – Overall Satisfaction – West Region
Greenwich Associates based the awards on more than 23,000 interviews with executives across the country. Frost is one of only 30 out of more than 600 eligible providers that were named as national winners across a series of qualitative metrics measured by Greenwich Associates.
About Frost:
Frost is the banking, investments and insurance subsidiary of Cullen/Frost Bankers, Inc. (NYSE: CFR), a financial holding company with $42.4 billion in assets at Dec. 31, 2020. One of the 50 largest U.S. banks by asset size, Frost provides a full range of banking, investments and insurance services to businesses and individuals in the Austin, Corpus Christi, Dallas, Fort Worth, Houston, Permian Basin, Rio Grande Valley and San Antonio regions. Founded in 1868, Frost has helped Texans with their financial needs during three centuries. For more information, visit www.frostbank.com.
For more information:
Bill Day
210-220-5427 office
210-288-5498 mobile
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